Last updated: 22 Oct 2026

This policy explains how [Raina Engineers — full legal name] (“Raina Engineers”, “we”, “us”) collects, uses and protects personal data when you visit rainaengineers.com (the “Website”) or contact us through it. We follow the Information Technology Act, 2000, its rules on sensitive personal data, and the Digital Personal Data Protection Act, 2023 as it comes into force.

1. Who we are

Raina Engineers designs and manufactures offshore and marine cranes. Our registered office is at A-8, Shriram Industrial Estate, Wadala (W), Mumbai – 400031, India. For this policy we are the “Data Fiduciary” for personal data collected through the Website.

2. What we collect

Information you give us. When you use our Request a Quote or Contact form, we collect your full name, company name, email address, phone number, the product and capacity you are interested in, your project location and the details you write in your message. We collect the same kinds of information if you email or call us.

Information collected automatically. When you browse the Website, our hosting provider and Google Analytics record technical data such as your IP address, browser and device type, pages visited, time spent and the website that referred you. This is collected through server logs and cookies (see section 6).

We do not ask for, and ask you not to send, sensitive personal data such as financial account details, health information or government ID numbers through the Website.

3. Why we use it

• To respond to your enquiry and prepare quotations, technical proposals and project discussions.
• To manage our business relationship with you or your company, including follow-up on an enquiry you made.
• To understand how visitors use the Website so we can improve it.
• To keep the Website secure and prevent spam or misuse.
• To meet legal, tax and regulatory obligations.

We use the information you submit on the basis of your consent, given when you send the form, and for the legitimate purpose of answering the request you made. We do not sell your personal data and we do not use it for unrelated marketing without your consent.

4. Who we share it with

We share personal data only where needed for the purposes above:

• Service providers who run the Website and our email on our behalf, such as our web host, our email provider and Google (for Google Analytics). They may process data only on our instructions.
• Business partners involved in delivering your project, such as third-party inspection agencies or classification societies, only where your project requires it.
• Authorities, where required by law, court order or a lawful government request.

Some of these providers, including Google, may store data on servers outside India. Where that happens, we rely on providers that protect data to a standard consistent with Indian law.

5. How long we keep it

We keep enquiry details for as long as needed to respond and, if a project follows, for the life of that business relationship and any period required by law (for example, tax and contract records). Enquiries that do not lead to business are deleted within [3] years. Analytics data is kept for the retention period set in our Google Analytics account, currently [14] months.

6. Cookies and analytics

The Website uses a small number of cookies:

• Essential cookies that make the Website and its forms work.
• Analytics cookies from Google Analytics (for example, _ga and _ga_*), which tell us how many people visit, which pages they view and how they found us. Google’s own use of this data is described at policies.google.com/privacy.

You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on. The Website will still work without analytics cookies.

7. How we protect it

The Website uses HTTPS encryption. Access to enquiry data is limited to staff who need it to respond to you, and we use reasonable technical and organisational safeguards to prevent unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but if a breach affecting your data occurs, we will notify you and the relevant authorities as the law requires.

8. Your rights

Subject to applicable law, you can:

• ask what personal data we hold about you and how we use it;
• ask us to correct, complete or update it;
• ask us to delete it, where we no longer need it or are not required to keep it;
• withdraw your consent at any time (this does not affect anything we did before you withdrew it);
• nominate another person to exercise these rights for you in case of death or incapacity;
• raise a grievance with us, and if you are not satisfied with our response, with the Data Protection Board of India.

To use any of these rights, email us at the address in section 10. We will respond within [30] days.

9. Children

The Website is meant for businesses and professionals. It is not directed at anyone under 18, and we do not knowingly collect their personal data.

10. Grievance Officer and contact

If you have a question or complaint about this policy or your personal data, contact our Grievance Officer:

Grievance Officer Raina Engineers, A-8, Shriram Industrial Estate, Wadala (W), Mumbai – 400031, India Email: [privacy@rainaengineers.com] Phone: +91-22-40865000

We will acknowledge your complaint and aim to resolve it within [30] days.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Significant changes will be highlighted on the Website.